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I received this from the Mars corporation today... (spelling is as in the document, tut tut!)
"Dear Mr. Langridge,
Thank you for your recent letter. We are very sorry to learn of your disappointment with our product SKITTLES Fruit Chews.
We are sorry that you did not return any of the product for us to examine as the circumstances you describe are rare. However, from you comments, it appears that the product was unsatisfactory as a result of an error during processing which led to a mismatch of the SKITTLE chew centre and it's outer coating. Please accept our apologies for this fall from our normal high standard.
This matter has been brought to the attention of the department concerned in order to trace the fault and take corrective action.
We hope you will continue to enjoy our confectionery with confidence and we have pleasure in enclosing confectionery vouchers for £2.00 which you can exchange for any of our products.
Yours sincerely
Karen Phillips
Consumer Service Department"
So hahaha! The first blow in the war has been felt! Never mind the vouchers, they're investigating the process (alledgedly) that created the monstrosity that is non-purple purple skittles.
Today is going to be good :)
"Dear Mr. Langridge,
Thank you for your recent letter. We are very sorry to learn of your disappointment with our product SKITTLES Fruit Chews.
We are sorry that you did not return any of the product for us to examine as the circumstances you describe are rare. However, from you comments, it appears that the product was unsatisfactory as a result of an error during processing which led to a mismatch of the SKITTLE chew centre and it's outer coating. Please accept our apologies for this fall from our normal high standard.
This matter has been brought to the attention of the department concerned in order to trace the fault and take corrective action.
We hope you will continue to enjoy our confectionery with confidence and we have pleasure in enclosing confectionery vouchers for £2.00 which you can exchange for any of our products.
Yours sincerely
Karen Phillips
Consumer Service Department"
So hahaha! The first blow in the war has been felt! Never mind the vouchers, they're investigating the process (alledgedly) that created the monstrosity that is non-purple purple skittles.
Today is going to be good :)
